Testimonials

I don’t believe there is a better company to serve our needs. SDW has some of the best customer service I have ever had the pleasure of doing business with. The training and education they provide has been extremely helpful at all levels. I know that they’re always working their hardest for our benefit, our patients, and our image while keeping us compliant with regulations. 

We have increased revenues based on SDW’s ability to bill quickly and efficiently. When I have questions and I do frequently, SDW always responds quickly and to this date, have always given me the correct information. We went from using a flat percentage based billing and replaced that with SDW’s pricing and appreciated the 40K increase in revenue in the first year. We have never looked back. 

Since switching to SDW we have faster turn around times for claims to be filed and paid since they have an entire time working for us. I appreciate how helpful everyone is that works at SDW. I had a lot of questions during our transition and the entire staff was helpful and friendly with quick response times and going above and beyond when I needed guidance. We were doing in house billing with 1 biller before switching to SDW. Our claims are now being billed much faster which of course makes reimbursement quicker. We requested some guidance with documentation training and SDW was more than accommodating and sent a representative to our department to train our staff. 

Accurate billing and excellent customer service! Great team work, quick response. SDW is a time saver for us, we know we can trust SDW!

We have seen a dramatic increase in our revenue collections. This team has been wonderful to work with, they are always going the extra step to assist with any questions or items that come up. SDW provided us with a modernized and streamlined process for transport billing and reporting. 

Even though we are a very small volunteer service, I feel as though we receive the same attention as much larger customers. You are very attentive to our needs and requests. Their service is unbeatable. You response to requests in a timely manner, which is always appreciated. The onboarding process was very thorough, which set us up for success. We are very satisfied with the collection efforts, and appreciate suggestions on how we can improve operations to maximize reimbursements. 

Friendly and knowledgeable staff, excellent customer service, experts in handholding. I was not familiar with ambulance billing, and staff that were familiar with no longer available. SDW staff have helped me learn and have been incredibly patient with me. SDW staff provided onsite training for our staff on billing and board members on reports. The documentation is understandable. SDW staff are amazing! I really don’t think they can enhance the experience. 

Better charting practices, increased revenue and better under. They are quick to communicate with you and are very helpful. We updated old policies/practices for billing rules, they educated how to write appropriate charts for billing and relayed knowledge of charting and insurance practices. They do great with ongoing communication and education if needed.

I have worked with Systems Design West for 17 years and it has always been positive. I don’t know where to even start. I appreciate the team’s willingness to help with a positive can-do attitude. SDW has always answered any questions we have had along with provided trainings to our department on many occasions. 

It is nice to have a hands-off approach when collecting on our invoices. I appreciate the checking in to make sure we have entered our information for the quarter. This is the first time we’ve set up for billing for our small department and Systems Design helped us tremendously along the way. 

Systems Design West is an amazing company to work with. They are very knowledgeable, prompt, courteous, and easy to work with. They provide awesome customer support to their clients. We appreciate how easy you guys are to work with, your customer service, and your knowledge of the EMS billing world. SDW has helped us immensely. You take the burden of the billing, reimbursement, and the hard documentation off of our plates and it allows for us to run our day to day operations knowing that we are in good hands. 

Billing and collections of funds are accurate and timely. If I have questions or concerns, I generally receive a prompt answer. Systems Design West has been so helpful in managing our ambulance billing. Their professionalism, attention to detail, and responsive communication have made a noticeable difference in our operations. We truly value their deep understanding of the industry and their commitment to accuracy and compliance. It’s clear they take pride in the work they do, and we’re grateful for their consistent support and expertise. SDW has helped our agency with accuracy and timely reports that are easy to understand.

Faster billing submission and payments. I appreciate the ease of use and prompt communication. We have had vast improvement over our previous in-house billing coordination. 

Working with SDW on any report errors or missing information is simple and quick. SDW is very knowledgeable about the ever-changing rules with Medicare/Medicaid and it helps keep our billing accurate. SDW has the training and experience to make billing correct and it keeps our ambulance funds in the black when bills go out in a timely way. All of my interactions with SDW have been positive and informative. 

SDW has really helped in assisting with keeping our renewals updated, often helping me to get my paperwork completed. It has been really nice to actually talk with people who care and have the knowledge the help me get the most out of billing. SDW has helped with timely billing, reimbursement from customers and helping keep my documentation up to date. 

Good communication on billing issues, always verifying accuracy before billing. SDW promptly replies to messages. We have worked together to find an efficient method of verifying monthly calls to be billed. Consistent month end reports. 

More consistent claims billing, better payment options and collection rates, better patient experience. I appreciate all of the services provided and having a dedicated team for our agency. 

We have improved reimbursement from previous provider, better communications and a great working relationship. When we have a question or need, SDW responds promptly getting us reports. SDW keeps our documentation person up to date on trends and documentation issues to improve our reimbursement.

We are receiving quicker, more efficient responses to our billing. SDW has professional and efficient personnel that are always watching out for our best interests. They have provided excellent guidance in developing our billing system and collections. Helping us keep up to date on changes.

Very kind staff, supportive, and easy to contact. We appreciate the flexibility and responsiveness. SDW has helped with all MVC and AMB billing – providing professionalism and experience. 

We finally made the switch from our local billing company over to SDW in 2017 after an airport conversation with another agency administrator waiting on our flights. Looking back over the past years we couldn’t be happier, with this by far, being the best decision our company has made. In the first year alone we cut our billing fees in half from the previous billers putting over 20K back into the budget for other uses. We greatly appreciate our billing company being 100% customer focused, constantly striving to assure all of our company billing needs are met at the highest level.

I want to thank you and all the members of Systems Design that have been working with us these past years. When calling in to give or get information the answering party is always courteous and will go out of her way to assist us in what we need. Your staff is competent and confident in their ability to handle our accounts and patients, and always with a smile. I have not received one complaint from any of our patients concerning poor attitude, lack of enthusiasm, or non-expertise of the employees of Systems Design during our years with you.

Thanks again

Best vendor service we use for anything, hands down.

Thank you for all of your exceptional service and accuracy, I truly appreciate your hard work.

Systems Design offers unparalleled customer service while maximizing technology tools to aid their client’s revenue collections.

Year after year Systems Design has provided flawless billing and accounting for EMS transports to our district, we are very grateful to have such a reliable organization to outsource a difficult part of our operation to.

We have contracted our ambulance billing service to Systems Design for the last 3 years, the level of customer service provided to our community is impressive, and we have had many positive comments from patients we have transported about our billing service. I would recommend Systems Design to anyone.

Thank you very much for helping us with our patients, we appreciate your hard work and kindness. Enclosed is a patch for you, everyone at the department appreciates your efforts to explain things to the patients and we are very happy with your service.

We are glad that you are our account manager, it is impressive how fast you complete our billing and we have never seen a mistake and the reports are very informative, we are very satisfied that we decided to have Systems Design do our EMS billing.

Before we sent our transport billing to you folks it was always a difficult process for us and we were not collecting as much as we could have, we appreciate the work you do year after year and the respect you extend to our patients is commendable.